What to expect when your truck comes to Bodacious
Here is what to expect when you bring a truck to Bodacious Diesel, from the first phone call through our diesel diagnostic process to the drive home. Most diagnosis and repair work is drop-off, diagnosis typically takes 24 to 72 hours, and nothing gets repaired until you say so.
Five minutes on the phone saves hours in the bay
The diagnosis starts on the phone. A truck that bucks only when cold, or only with a trailer behind it, is faster to diagnose when we know that going in. Expect questions.
We specialize in Ford Powerstroke, Chevy and GMC Duramax and Ram Cummins trucks. If yours has already been to another shop, tell us what was tried. A part that was replaced and did not fix it is information, not a waste.
If the problem is a warning light, limp mode, a hard start or anything you cannot name yet, it goes through diesel diagnostics first. You can also email the details to info@bodaciousdiesel.com.
Six stops between the phone call and your keys
Select a stop to see what happens there and what we need from you.
Call the shop or use Request Service
Call during shop hours, Monday to Friday, 8:00 AM to 6:00 PM, and a person picks up. After hours, send the details through Request Service. Or drop us a line right here from the website and we'll get back to you as quickly as we can.
- Describe the symptom in your own words
- Mention any codes or warning lights
- Call ahead so we can plan for the truck
Leave the truck with us
Most diagnosis and repair work is drop-off. A problem that shows up on the third cold start or the second hour of towing will not appear while you wait in the lobby, so the truck needs time in a bay. With 13 bays, there is room to keep a truck long enough to test it properly.
- Leave keys and any spare remotes
- Tell us about aftermarket parts on the truck
- Not sure the job fits us? See the full list of diesel truck repair services
Typically 24 to 72 hours
Diagnosis usually takes 24 to 72 hours, depending on how busy the shop is. We confirm the problem you brought in, then look over the rest of the truck. Hard, intermittent faults can run longer, because a fault has to happen before anyone can catch it.
- Your concern gets confirmed first
- Then the rest of the truck gets looked over
- Call for an update during shop hours; we answer
Now, later or combined
You get a phone call that covers what we found, in plain words. The list comes back sorted: what needs attention now, what can wait, and where doing two jobs together saves labor. Ask as many questions as you want before you decide.
- What we found and how we confirmed it
- What can wait, and what to watch for meanwhile
- Options when there is more than one fix
Work starts when you approve it
No work is done without your approval. Once you say go on the items you picked, the repair begins. If something new turns up with the truck apart, you get another call before anything changes.
- You approve each item, not a blank check
- New findings mean a new call
- Difficult repairs take the time they need
Back on the road
When the work is done, we call you to come get it during shop hours. We walk you through what was done and what is still on the later list, so the next visit is not a surprise.
- Pickup Monday to Friday, 8:00 AM to 6:00 PM
- Ask anything about the work before you drive off
- Keep the later list somewhere handy
What the diesel diagnostic process looks at
A code tells you which sensor saw something out of range, not why. Swapping the part it names is how a truck ends up back in the bay two weeks later. Our process works backward from the symptom to the cause, using the newest OEM factory scan tools for Ford, GM and Ram.
| What we check | Why it matters |
|---|---|
| Your stated concern | We reproduce it when we can, so the fix is tested against the real problem. |
| Live factory data | Fuel rail pressure, boost commanded against actual, injector balance and transmission data tell more than a stored code. |
| Upstream causes | A plugged DPF or a failed pump usually has a reason behind it. Replacing the victim leaves the cause in place. |
| The rest of the truck | Leaks, worn front-end parts or a tired cooling system get noted so you are not surprised next month. |
Fix it now, let it wait, or do it together
Mel, Jeremiah and the crew work on these trucks, and the call comes from the shop, not a call center. You hear what failed, how we know, and what it will do if you leave it.
Some items cannot wait: anything that affects stopping, steering or keeping the engine alive. Others are wear you can plan around. And sometimes two repairs share most of the same labor, so doing them in one visit costs less than two separate trips.
- Plain-language explanation first, technical detail if you want it
- We tell you when something can wait
- The decision stays yours
Now
Safety items and failures that will strand you or damage something else
Later
Worn but working parts, with what to watch for until then
Combine
Jobs that share labor, such as work behind a 6.4 Powerstroke cab that is already off
Your call
Approve all of it, part of it or none of it
Three things that hold on every job
These come straight from how the shop runs.
Nothing without your OK
No work is done on your truck without your approval. The call comes first, the wrench second, every time.
A person answers
Wondering where things stand? Call. We answer our phones, and we tell you where your truck stands.
Right beats rushed
Difficult repairs cannot always be diagnosed and fixed right away. We tell you that up front instead of guessing to hit a deadline.
What one owner says about the shop
Copied word for word from Google. More owners weigh in on our Bodacious Diesel reviews page.
319 reviews
- Customer
- Colton Peterson
- Truck
- The 6.6
Big fan of bodacious. Very knowledgeable and helpful. Far and away the most honest shop I've dealt with in my adult life. They provide detailed and accurate quotes, charge fair prices, don't sell unnecessary repairs, and will even give you tips on small DIY tasks. Will be bringing the clapped out 6.6 back.5 STARS
Before you hand over the keys
Questions owners ask before a drop-off.
Typically 24 to 72 hours, depending on workload. An intermittent problem can take longer, because the fault has to show up before we can pin it down. You can call for an update during shop hours.
Not usually. Diagnosis and repairs are drop-off, since the truck needs time in a bay to be tested the way it fails.
No. Here is what to expect after diagnosis: we call with what needs attention now, what can wait and what makes sense to combine. Nothing is repaired until you approve it, and anything new we find gets its own call.
No. We do not set appointments for repair work. Send the details and we'll get back to you as quickly as we can.
Yes. A diesel pre-purchase inspection checks the engine, fuel system, transmission and the rest of the truck before money changes hands. Call to set it up, and we will tell you what to expect before you bring it in.
Ready to get your truck on the timeline?
Call with the symptoms, any codes and what has been tried, or use Request Service to send the details. We call you back to set up the drop-off.